Surge in Patients at Accident and Emergency Department: Updates on Wait Times and Alternative Options for Treatment

The Accident and Emergency Department is again experiencing a surge in the number of patients presenting for treatment with various medical complaints. At 11am today November 1st, 2023, approximately 50 patients were waiting to be seen by our medical team.

The peak in numbers has led to some patients experiencing increased wait times in the department. For further information or advice on if you need to present to the Accident and Emergency Department with your medical complaint, please call our Patient Advice and Liaison Service (PALS/Help Desk) at 536-4800 using regular or whatsapp calls from 9am to 12 midnight during this surge.

You also have the option of visiting the 24-hour Winston Scott Polyclinic at Jemmotts Lane, St. Michael for treatment or your private General Practitioner.

If you present to the AED with medical conditions which are not deemed life-threatening or an emergency, it is possible you may experience an extended wait.

Life-threatening conditions, under the Accident and Emergency’s Triage System will continue to be seen and treated immediately. These include patients who for example, have life, limb or sight threatening complaints, gunshot wounds, heart attacks, active seizure activity or a patient who needs resuscitation.

We sincerely apologise for any inconvenience caused and we will continue to provide updates as we work to reduce extended waiting times and offer the best possible care and treatment in the Accident and Emergency Department