Report: Shein Suppliers Still Operating with Excessive Overtime, Despite Promises of Improvement

Workers for some suppliers of Chinese fast fashion giant Shein are still working 75 hours a week, despite the company promising to improve conditions, a report suggests. A new investigation by Swiss advocacy group Public Eye has followed up on its 2021 report, which found a number of staff across six sites in Guangzhou were doing excessive overtime. According to the group, who interviewed 13 employees from six factories in China supplying Shein for its latest investigation, excessive overtime was still common for many workers. Shein told the BBC it was “working hard” to address the matters raised by the Public Eye report and had made “significant progress on enhancing conditions”.

Shein has grown rapidly since it was founded in 2008, and was one of many online businesses to boom during the Covid pandemic lockdowns. Its formula of offering a wide range of cheap clothes – backed up with campaigns on Instagram, TikTok and other social media – has turned it into one of the biggest fashion retailers in the world. It relies on thousands of third-party suppliers, as well as contract manufacturers, near its headquarters in Guangzhou, and is able to turn around a new item in a matter of weeks, rather than months. However, an employee who has worked at sewing machines for 20 years told Public Eye: “I work every day from 8 in the morning to 10.30 at night and take one day off each month. I can’t afford any more days off because it costs too much.” The 13 factory employees were interviewed in the summer of 2023. Interviewees worked at production sites west of Nancun Village in the Guangzhou area in southern China. Public Eye did not return to Nancun itself, which was the location of the original interviews, claiming “the atmosphere was too risky” due to media attention from its initial report.

Interviewees, aged between 23 and 60, said they worked 12-hour days on average, which did not include breaks for lunch and dinner. They said they usually work six to seven days a week. Shein’s Code of Conduct for its suppliers states that workers should not work longer than 60 hours a week, including overtime. The brand acknowledged this was a long-term issue when Public Eye first raised it in 2021. In its response to the latest report, Shein said long working hours in the sector were a “common challenge that brands, manufacturers, and other ecosystem players must work together to address”. It added that this was not a problem unique to Shein, but said it was “committed to playing our part to improve the situation in our own supply chain”.